Can I transfer a caller to another number? Or am I limited to just transferring to another in-house extension?
ANSWER:
An incoming call can be forwarded to another extension, but not directly back out to another number.
However, there is a way to do that with an extra step as follows:
You need to transfer the caller to a mailbox. Then the caller needs to press "0" to return to the main menu, where they can dial another extension – one that forwards to the other outside number.
This method is only useful if you have specific number that you always need to transfer people to.
This is how you program the system to make this work:
- Program an extension to forward to the outside number. Let's say you use extension 15 for this purpose. Function 16 is used to program extension forwarding.
- You need to leave the forwarding method set to the default, which is to use two lines. Function 37 sets the method, but you leave it as the default.
- Log into mailbox 315 and record the following greeting: "Please press 0 and then dial 15"
Now, if you answer a caller who needs to be transferred to that other outside number:
- Tell them that you will transfer them but that they need to press 0 and then 15 when they hear it answer. They will hear that instruction again when they hear the greeting that you recorded in step 3.
- Press the flash button on the phone and dial the mailbox of that extension you are using for this purpose. In this example, 315 is the mailbox for extension 15. So you flash, dial 315, and hang up.
- The caller will hear the greeting in mailbox 315 instructing them to dial 0 and 15. When they do that, 0 returns them to the main menu where they can dial any extension. Dialing 15 will transfer them to that other number that 15 is programmed to forward to, as you set up in step 1 above.
