There are two ways to answer that question...
- If another caller dials your extension and you are busy then you will not get call waiting. Instead the caller will hear your voice mail greeting and can leave a message. Every extension has its own voice mailbox.
A solution is to program your extension to transfer to another extension if busy or no-answer. Then when another caller dials your extension, the other extension will ring if you are on yours. You can either answer the other, or place the present caller on hold and dial *50 to connect to the other caller.
- If you have call waiting service from your phone company, the VoicePro will not respond to this. But if you are talking and you hear the call waiting tone, you can answer the other caller by forcing a hookflash to the outside line.
If you just press the flash key on your phone, the VoicePro will put the present party on hold and give you dialtone to make another call. That's not what you want to do. You need to force the flash to go to the CO. You do that by dialing "52" after you press the flash button.
