Say you use extension 10 and your associate uses extension
11. The first caller who dials 10, or selects a menu option that you programmed
to ring extension 10, will obviously get through.
If a second caller dials an extension that is busy, or
selects a menu option that rings to a busy phone, they will go to that
extension's voicemail instead. Each
mailbox has a personal greeting that can be recorded by that person or for that
department. Each extension has its own voice mailbox.
If the second caller selects 11 while you are talking on 10,
no problem. Extension 11 rings and your associate can answer.
Now, what if you don't want the second caller to drop into
voicemail, you can program any menu option to ring multiple phones.
With a single-line phone you can also answer another ringing
phone by dialing *50.
